FAQs

How do I know which size to order?

Each item has its size chart attached to it- right below the description of the product you are trying to purchase. This is to allow you to choose your perfect fit.

How long will it take to receive my Order?

Most of our pieces are available on pre order. Our processing time takes between 5-7 working days. Kindly reach out to our sales department to pre order your favourite Y'WANDELAG piece. Upon confirmation, you can go ahead to make payment and our sales representative will be in touch to ensure the order is processed.

Custom orders are considered final and cannot be exchanged for store credit. Your order is processed immediately upon confirmation of payment.

Shipping within Lagos takes -1-2 working days

Other states in Nigeria - 3-5  working days

International shipping - 7-10 working days

How can I exchange or return an item ?

We accept returns for either an exchange or store credit within 5 days of you purchasing or receiving your item.

please refer to our return policy

Do you Ship Internationally ?

Yes , we ship worldwide, except your country's policies restrict receipt of packages from Nigeria.

 Kindly fill in your correct address and our logistics agents are on their way to your doorsteps

What do I do if I think an item that I purchased from your site is faulty? 

Simply email info@ywandelag.com or chat with us on +2348172358280 and we’ll look into this for you.  When you get in touch with us, please provide your order number and photographs of your item. Please be aware that items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty.